Reports of AT&T/Verizon Collusion Show New Issues Raised by Use of eSIMS, PK Says

Public Knowledge encouraged DOJ to dig in on an investigation of alleged collusion between AT&T and Verizon at GSMA. “New technologies can increase customer choice. eSIMs could make it easier for customers to use their phones, tablets, smartwatches, and other connected devices with multiple carriers, enabling consumers to pick whichever carrier has the best service or lowest price,” said John Bergmayer, PK senior counsel, Friday. “But new technologies can also provide companies with ways to take away consumer freedoms. That is why it has been disturbing to learn that major carriers may be colluding behind closed doors to make eSIMs benefit themselves, instead of consumers.” Reports of the SIM card substitution investigation surfaced Friday. “We are aware of the investigation into GSMA’s process for developing eSIM standards that provide a better experience for consumers," an AT&T spokesman said. "Along with other GSMA members, we have provided information to the government in response to their requests and will continue to work proactively within GSMA, including with those who might disagree with the proposed standards, to move this issue forward.” The accusations are "much ado about nothing," a Verizon spokesman said. "We are striving to provide a better experience for the consumer. The reality is that we have a difference of opinion with a couple of phone equipment manufacturers regarding the development of eSIM standards. Nothing more."