Amazon Cuts Prices on Alexa Devices in 1-Day 'Thank You' Sale

Amazon cut prices on Alexa-based products $10-$70 Thursday in a one-day promotion to thank customers for the company’s ratings in consumer surveys. Among the Thursday price cuts at Amazon: Echo Show (from $229 to $159), Fire TV 4K pendant design ($69 to $54), the Echo Plus ($149 to $119), Fire HD 10 tablet ($149 to $119), Echo Spot ($129 to $103), Fire 7 tablet ($49 to $39). Amazon topped a Harris Poll annual corporate reputation survey of 25,800 U.S. adults in a poll Dec. 11-Jan. 12, it said. Amazon led the Harris survey with a reputation quotient of 83.22, followed by Wegmans grocery store chain with 82.75 and Tesla at 81.96. Amazon also cited its No. 1 ranking in a February American Customer Satisfaction Index report, without mentioning its rating slipped by 1 percentage point from the year before to a score of 85. Overall customer satisfaction with online retail dipped by 1.2 percentage points year over year, due to “weaker scores for companies at either end of the size scale,” said the ACSI report. Industry leader Amazon accounted for 43 percent of total online sales with the bulk of the category comprising smaller online retailers and e-commerce sites of brick-and-mortar retailers. Among other leading pure play e-commerce sites, customer satisfaction with Newegg and eBay were unchanged at 83 and 81, said the ACSI report. Overstock, one of the first retailers to accept bitcoin, the report said, gained 3 percentage points with a satisfaction rating of 81.