Consumers See Higher Incidence of Tech Support Issues With Smart Devices, Parks Reports

After a two-year decline in reports of smart home technical support issues, consumers in Q1 reported more technical problems with smart home systems and devices, Parks Associates blogged Wednesday: Networked cameras, smart water leak detectors and smart thermostats are categories with increased support issues over the past six to 12 months. Also, 34 percent of smart door lock owners experienced issues when attempting to fix a problem, a 22 percent year-on-year jump, and 35 percent of smart video doorbell owners reported support problems.