EC Requires Facebook, Google, Twitter to Crack Down on Scam Content

The European Commission said it's requiring Google parent Alphabet, Facebook and Twitter to change terms of service and improve responsiveness to removing content aimed at committing consumer fraud within one month or face “enforcement action.” The EU has been scrutinizing the three firms’ practices, including their ability to detect and remove scam content like fake promotions and ads for counterfeit products. Friday’s announcement followed a Thursday meeting between EC officials and representatives from three companies. Social media companies generally “need to take more responsibility in addressing scams and frauds,” said Justice, Consumers and Gender Equality Commissioner Věra Jourová in a news release. “It is not acceptable that EU consumers can only call on a court in California to resolve a dispute.” Social media companies’ terms of service must comply with European consumer law, which requires a balance between parties’ rights and obligations, and those terms be drafted in plain language, the EC said. The decision came soon after Germany said it was proposing a law that would allow fines of up to $53 million against social media firms if they fail to remove libelous or threatening posts. Google, Facebook and Twitter didn’t comment.