Tech Support Firm Agrees to $10 Million Consumer Redress to Settle Complaint, Says FTC

Florida-based Inbound Call Experts, which the FTC and the state of Florida said engaged in a tech support scheme, will pay $10 million to consumers to settle a complaint and its business will be monitored for two years, said the commission in a Thursday news release. Commissioners voted 3-0 to accept the stipulated final order, which was filed in the District Court for the Southern District of Florida and entered Monday by a judge, the FTC said. The firm, which also did business as Advanced Tech Support, and other defendants used "high-pressure sales pitches to telemarket tech support products and services falsely claiming to find viruses and malware on consumers' computers," the release said. Under the final order, which bars them from misrepresenting such services, a judge will appoint a monitor to oversee the defendant's business for two years. To fund the $10 million, the company will transfer $5.75 million to the FTC within seven days after the judge signs the order and another $2.25 million within 30 days. Plus, a court-appointed receiver "will promptly transfer" another $2 million to the agency. The company didn't comment.