Consumer Trust in AI Important, ITI's Garfield Blogs, Saying 'Mistakes' Will Happen

With consumer trust in artificial intelligence important and issues bound to arise, Information Technology Industry Council CEO Dean Garfield had some advice for lawmakers. "Ask the tough questions," he blogged Thursday, while focusing "on the real risks of real harm, and not solely the 'what-ifs,' because that could cut this technology off at its knees. We must consider what societal benefits we would give up if we were to unnecessarily restrict these technologies." Garfield acknowledged that "with any technology -- especially emerging technologies -- accidents and mistakes can and will likely happen." Industry executives acknowledge much of what Garfield wrote and believe consumer confidence is important, he said.