Consumers Frustrated With Performance Lag of Car Interface Technology

Consumer satisfaction with in-car speech recognition systems has fallen sharply as users -- particularly middle-age users in the U.S. -- are frustrated by a performance gap between car electronics and other CE products, said a Tuesday Strategy Analytics report. Satisfaction with in-car touch screens and voice-control systems remains strong among frequent users, but it has dropped across all demographics as consumers' expectations for the technology have grown, said analyst Derek Viita. Other software-based voice control systems can be updated over the air, noted Chris Schreiner, director of Strategy Analytics’ IVX group. “To keep up with this trend, in-car systems must have the same capability," he said. Daily usage of in-car voice control has held steady in Europe, but it has declined in the U.S. and China, said the research firm.