Gartner Sees Increasing Use of Digital Personal Assistants in Connected Home

Consumers will make increasing use of digital personal assistants to interact with consumer services in the connected home, Gartner said in a Monday report. By 2019, the digital assistants on smartphones and other devices will be the primary interface to connected home services in at least 25 percent of homes in developed economies, said the research firm. “In the not-too-distant future, users will no longer have to contend with multiple apps,” it said. “Instead, they will literally talk to digital personal assistants such as Apple's Siri, Amazon's Alexa or Google Assistant. Some of these personal assistants are cloud-based and [are] already beginning to leverage smart machine technology."