ISPs Take Privacy Issues Very Seriously, AT&T's Quinn Says

A proposal by ISPs on privacy rules included groups representing nearly all ISPs (see 1603010069) except wireless ISPs, said Robert Quinn, AT&T senior vice president-federal, in a blog post Wednesday. FTC oversight has worked well, Quinn said. “All major ISPs have enacted privacy policies which explain to consumers the information that ISPs collect and how that data is used,” he said. “At AT&T, we’ve continued to simplify our policy, including several years ago when we went to a single comprehensive privacy policy that describes plainly and simply the information we collect, how we collect it and how we use it.” Quinn said he was AT&T chief privacy officer for several years and can say firsthand “we take customer privacy and how we communicate our polices to our customers seriously.” But some groups are pushing for much stricter rules than ISPs have faced in the past (see 1603070049), Quinn said. “To get there, those groups have characterized ISPs as ‘gatekeepers,’ asserted that ISPs (as opposed to companies like Google) are the real leaders of targeted advertising and, finally, argued that the Federal Trade Commission is, in essence, incompetent at policing privacy given the tools they have available.” Those arguments aren't supported by the facts, he said, though he warned the FCC may be listening. “Time and time again, the FCC appears to want to place its thumb on the scale in favor of Internet companies and against the companies that invest in broadband infrastructure in this country,” he wrote. “Last year, it was the Title II proceeding. Last month, we were talking about set-top boxes, this month it’s privacy, next month it could be special access.” The FCC did not comment. "I’ve characterized ISPs as ‘gatekeepers’ because that is what they are,” said John Simpson, Consumer Watchdog privacy project director, responding to Quinn. “Edge providers like Google and Facebook do pose serious privacy concerns, but that is no justification for not dealing with the privacy issues raised by ISPs and their unique position. That is what the FCC is legally bound to do now that broadband providers are classified as common carriers.” The FTC has tried to protect consumers' privacy, “but because it doesn’t have rulemaking authority in this area and can only move against ‘unfair and deceptive’ acts, its powers are limited,” Simpson said. “The phone and cable ISP industry is totally disingenuous claiming that the use of privacy policies is an effective way to protect consumers,” said Center for Digital Democracy Executive Director Jeffrey Chester. “These companies are engaged in significant cross device tracking and targeting using their advantage over subscriber information. They are expanding their work with data brokers, acquiring powerful consumer data assets, and are engaged in practices that threaten the privacy of their customers. The FCC has to step in before these broadband giants further invade our privacy.”