DAC N11 Resolution Released by FCC

The FCC Consumer and Governmental Affairs Bureau Thursday released a resolution, which the Disability Advisory Committee approved Tuesday, on calls to N11 numbers, such as 211 for community health and disaster information (see 1602230066). The committee found that people with disabilities often cannot call N11 numbers. The resolution states that the DAC recommends “the FCC provide clarification of current [Telecommunications Relay Services] rules and remind TRS providers of their obligation to handle N-1-1 calls and, if appropriate, institute an inquiry to find out the extent to which people who use Telecommunications Relay Services are able to contact their local or regional N-1-1 services.” The FCC also released the text of a DAC resolution urging the agency to issue a rulemaking on phasing out text technology (TTY) in favor of real-time text (RTT). “As new technology emerges for voice communications, additional guidance from the FCC, as part of a rulemaking, is necessary to reflect changing consumer behavior and preferences,” the resolution said. “The FCC has recognized the limitations of TTY on some wireless networks, while also recognizing the potential of RTT services.”