Customer Satisfaction With Residential TV, Phone, ISP Service Up, J.D. Power Says

Customers' satisfaction broadly is up with their residential TV, Internet and phone services, according to J.D. Power's 2015 satisfaction studies for those services, released Thursday. In residential TV, DirecTV was ranked highest in customer satisfaction in the East, tying with AT&T U-verse in the North Central U.S. Verizon FiOS topped customer satisfaction rankings in the South, while Dish Network topped West rankings. Network performance and reliability satisfaction was up 22 points from 2014, following a 17-point increase between 2013 and 2014, J.D. Power said. In residential Internet customer satisfaction, Verizon ranked highest in the East, South and West, while AT&T ranked highest in North Central, J.D. Power said. Overall satisfaction with ISP network performance and reliability was up 16 points from 2014. And in residential phone service, AT&T ranked highest in North Central and West, while Verizon took the East and South; nationally, satisfaction with network performance and reliability was up 35 points. The 2015 survey results are based on responses from 30,947 customers who were questioned between November and July.