ACE Software Said To Permit VRS Users To Communicate Directly With Each Other

Video relay service users will be able to communicate directly with each other starting in May because of accessible communications for everyone (ACE) software, said an ITU blog post Thursday by Peter Hayes, CEO of VTCSecure, a tech company focused on serving those with disabilities. Hayes said the open-source software addresses the lack of robust interoperability that the FCC identified as a major problem for deaf and hard-of-hearing users of VRS and other telecom relay services. "Reaching VRS and [TRS] services using their existing mobile phones (Android and iOS) and computers (Windows and Mac OSX), users will be able to engage in simultaneous real-time video, text and voice communications," he said, noting ACE uses ITU and Internet Engineering Task Force standards. "The FCC has committed to updating code to operate with newly released operating systems, meaning that developers around the world will be able to design reliable communications applications based on ACE that will work with widely available consumer devices, now and in the future. This solution could mean global relay services for all, and is already linked with Sweden, France and other European countries." Because ACE is open source, it can be modified for those with other disabilities, Hayes said: "The possibilities are endless. One modification already in the works is Video Remote Assistance (VRA) which is designed to assist blind individuals. It sends real-time video to the next available visual interpreter in a call center who then tells the blind user what the phone’s camera is seeing. This allows a blind user to get help reading documents or navigating inside a new building."