Samsung HDTVs Score Highest in J.D. Power Customer Satisfaction Survey

Samsung HDTV sets ranked highest in customer satisfaction among 3,750 consumers canvassed in May who had bought an HDTV set in the past 12 months, J.D. Power said Thursday in a report. “Regardless of the size of the HDTV they purchase, shoppers focus on finding value,” the research firm said. Among customers who recently bought an HDTV set, 69 percent of those with a set smaller than 50 inches and 63 percent of those with sets larger than 50 inches cited price as the main reason for their selection, it said. Samsung ranked highest in the 50-inch or larger HDTV segment with a score of 871 out of 1,000, it said. Samsung also ranked highest in sets smaller than 50 inches with a score of 856, it said. Seven criteria are factored into the scores, including performance, reliability, features, price, ease of use, product design and warranty, it said.