Redbox/Verizon Service Hits Snag in Migration of User Content to M-Go

In an ending of the ill-fated Redbox Instant by Verizon streaming video service, which shut down Oct. 7, the venture’s attempt at closure with its customers hit a snag Wednesday when subscribers tried to follow an email invitation to switch their purchased content to M-GO. We were one of the Redbox Instant by Verizon pioneers who jumped on instructions in the “friendly reminder” it offered by email Wednesday to “provide access at NO COST to you for movies you purchased from us” through an agreement with M-GO. If movies we had purchased couldn’t be transferred to M-GO, we were to qualify for credit in the M-GO store for the price we originally paid for the movie, the venture said. As a bonus, we were to receive a $5 welcome credit from M-GO. We followed instructions to visit the M-GO page, where we were instructed to enter our email address. But a system glitch prevented subscribers from entering email addresses and completing the process, which included access to the names of movies that subscribers had purchased from Redbox Instant by Verizon. Wednesday and again Thursday, Redbox Instant by Verizon sent out an apology email: “You recently received an email from us reminding you to act by March 20, 2015 if you wished to establish an account with M-GO to access and watch your Redbox Instant by Verizon movies," it said. "Unfortunately, due to a technical error on our part, the consent page used an invalid email address instead of your Redbox Instant by Verizon email and did not allow you to properly enter your email address before completing the consent process." After apologizing, Redbox Instant by Verizon assured customers that their account information was "safe and secure.” Redbox Instant by Verizon will be “re-sending this reminder email to you soon, after we’ve corrected the migration function,” it said. We decided not to wait for an invitation and tried the link again, finding that the email address issue was corrected. A confirmation email thanked us for our consent to switch our purchased movies to M-GO and said we’d receive instructions within the next 24 hours on “how to complete the migration process.”