Standard operational procedures (SOPs) for managing multinational cybercrises...

Standard operational procedures (SOPs) for managing multinational cybercrises were finalized by European Union and European Free Trade Association countries, working with the European Network and Information Security Agency, ENISA said Wednesday. The SOPs give guidance on how to deal with major cyberincidents that could escalate into crises, it said. In particular, they stress that successful management of such incidents requires direct links to decisionmakers and political leaders, it said. The SOPs help increase understanding of the causes and impacts of multinational cyberevents and speed mitigation efforts, ENISA said. The combination of contact points, guidelines, workflows, templates, tools and good practices will give crisis managers the ability to use internationally shared technical and non-technical information to come up with integrated operational pictures and effective action plans, it said. The SOPs are a “handbook for predefined, commonly agreed upon and exercised operational contacts, procedures and processes,” said ENISA Executive Director Udo Helmbrecht.