CBP Posts Updated ACE Resource Contact Guide

CBP posted an Automated Commercial Environment (ACE) Resource Contact Guide, which lists ACE topics and the appropriate e-mail address or phone number to contact for questions on those topics, as well as hours of operation. CBP also posted information on activating an ACE account (here).

CBP provides the following contact information for information or assistance on:

General ACE Information and Benefits

• Email cbp.cbpcspo@dhs.gov
• Or visit www.cbp.gov/modernization

How to Apply for an ACE Portal Account

• Email ACE.Support@cbp.dhs.gov
• Or visit www.cbp.gov/modernization
• Completed electronic applications can be sent to ACE.Applications@cbp.dhs.gov.

Status of an ACE Portal Account Application

• Email ACE.Support@cbp.dhs.gov

Periodic Monthly Statement (PMS):

• Submission for activation and information on the approval process only - Email Periodicstatement@dhs.gov
• Information such as benefits, statement payment or info on ABI issues for accounts that are already activated - Email PMSUsersmailbox@cbp.dhs.gov

ABI Filers of Type 01 and Type 03 Entries with a Single Transaction Bond

• Email a scanned copy of the STB to the Revenue Division at ACE_STB@cbp.dhs.gov

Trade Support Network (TSN)

• Email CBP.Tradesupportnetwork@dhs.gov
• Or visit http://cbp.gov/xp/cgov/trade/automated/modernization/trade_support_network/

International Trade Data System (ITDS)

• Email AskITDS@cbp.dhs.gov

Entry Summary, Accounts & Revenue (ESAR)

• Email: ESARInfoInbox@cbp.dhs.gov

Electronic Data Interchange (EDI) Post Summary Corrections

• Contact your CBP Client Representative

ACE Secure Data Portal Issues

• General and Technical, such as how to use specific portal functionality and how to add an additional business view to an account - Email Technology Support at ACE.Support@CBP.DHS.GOV
• Or the trade and callers outside the U.S. can call Technology Support at 1-866-530-4172

Password Reset

• Instructions on how to reset password can be found at http://cbp.gov/xp/cgov/trade/automated/modernization/ace_welcome/password.reset.xml
• Or the trade and callers outside the U.S. can call Technology Support at: 1-866-530-4172

Importer Security Filing (ISF) Reports

• For questions about missing ISF Progress Reports, send an email to progress_report@cbp.dhs.gov

Cargo Systems Messaging Service (CSMS)

• Instructions on how to subscribe can be found at http://apps.cbp.gov/csms/csms.asp?display_page=1