CBP Dealing with Spam Designation of DIS Export Manifest Email Address

CBP is having trouble emailing export manifest filers because CBP's export manifest email address is being identified as spam, the agency said in a CSMS message. CBP said a trade partner recently turned on the ‘Out-Of-Office’ message for the address that submits export manifests to CBP, causing massive amount of emails to be bounced ‘back-and-forth’, likely resulting in the export_manifest@cbp.dhs.gov mailbox to be designated as a ‘spammer/invalid-sender’ on large email provider hosts on the internet.

CBP's automated responses are now not reaching trade partners and the agency said it's working to send out the message to email providers via its own ‘email’ team, but it would like each filer to contact their email provider and ask them to remove the export_manifest@cbp.dhs.gov address from their invalid sender list, said CBP.

Error Message received by CBP: Your message couldn't be delivered because receivers weren't recognized as a valid sender. CBP said filers should make sure their sending address is set up correctly and try to send the message again. If the problem continues, they should contact their helpdesk, it said.