CBP Reports ITACS Problems

U.S. Customs and Border Protection (CBP) said May 23, 2012 some users are finding problems when dealing with the Import Trade Auxiliary Communication System (ITACS). When documents are successfully submitted using ITACS, the confirmation message “The documents have been successfully submitted” is displayed. FDA is receiving reports of users receiving the message “The documents have been scheduled for submission.” When this message is received, the document upload fails and FDA does not receive them. FDA is actively troubleshooting this issue, said CBP. If “The documents have been scheduled for submission” message is received, you should resubmit your documents via ITACS or use alternate means of submitting documents. Contact: ITACSSupport@fda.hhs.gov