CBP Resolves Compatibility Issues Between ACE & IE 8 Patch

March 22, 2012 by Elizabeth Parker|Customs and Ports

U.S. Customs and Border Protection has announced that compatibility issues between the Automated Commercial Environment (ACE) and Microsoft Internet Explorer (IE) version 8 security patch KB2585542 have been resolved. Users should no longer experience ACE Portal issues with this patch installed. CBP found this issue in January 2012, which affected response times in the ACE Portal. CBP had provided an interim solution for the trade, which involved the removal of the security patch. CBP states users should reports ACE Portal issues to the CBP Technology Service Desk at 1-866-530-4172 or cbp.technology.service.desk@cbp.dhs.gov.

(See ITT's Online Archives 12012631 for CBP's interim solution. See ITT's Online Archives 12011348 for CBP's initial finding of the compatibility issue.)

(CSMS #12-000103, dated 03/22/12)