CBP Provides Interim Solution to Internet Explorer Incompatibility with ACE

January 27, 2012 by Elizabeth Parker|Customs and Ports

U.S. Customs and Border Protection has issued CSMS #12-000023 to provide information on the recently released Microsoft Internet Explorer version 8 security patch KB2585542, which is incompatible with the current Automated Commercial Environment (ACE) application and has resulted in slow Portal performance. CBP states it is investigating the conflict and hopes to resolve the issue as quickly as possible. CBP has provided an interim solution for trade consideration and determination, which involves the removal of the security patch. If this temporary solution is selected, CBP states users should work with their local IT resources to perform the removal. If users determine to effectuate the removal, CBP has provided the following steps:

For Windows XP:

Click on Start
When the pop-up menu appears, click on "Control Panel" to the right.
On the next window double click on "Add/Remove Programs".
Make sure you check off the "Show Updates" box in the upper right corner.
After the programs and updates are all visible, sort the list by date, also in the upper right corner.
Go to the most recent date and look for the following patch - KB2585542
Click on it once and click on "Remove" to the right.
Follow the instructions which will finish with a requirement that you restart your computer.

For Windows Vista/7:

Click on the round Windows logo (Start) at the bottom left corner.
When the pop-up menu appears, click on "Control Panel" to the right.
Under "Programs", click on "Uninstall a Program"
Click on "View Installed Updates" in the upper left corner of the screen.
Click on the “Installed On” column header to sort by date and go to the most recent date.
Look for the following patch - KB2585542
Click on it once and click on "Uninstall" at the top.
Follow the instructions which will finish with a requirement that you restart your computer.

(CSMS #12-000024 provides a Spanish version of this information and is available here.)